Privacy Policy

Company Overview

This Privacy Policy describes how FurrBae (“we”, “our”, or “us”) collects, uses, discloses, and protects the personal information of users (“you”, “your”) on our app and website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, phone number, email address, location, pet details
  • Account Credentials: login details, password (encrypted)
  • Device Information: IP address, device type, OS, and usage logs
  • Financial Information: wallet balance, transaction history (note: we do not store card/bank details)
  • Uploaded Content: scrapbook entries, community posts, photos
  • Communication Data: messages with vets, feedback, and customer support interactions

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Enable vet consultations and service bookings
  • Improve our services, UX, and app functionality
  • Process payments, refunds, and wallet top-ups
  • Prevent fraud, abuse, and security threats
  • Send important updates, reminders, and service-related notifications

3. Sharing of Information

  • We do not sell your personal data.
  • We may share data with verified third-party service providers (e.g., vets, payment gateways, analytics tools) only as necessary to provide our services.
  • All third-party partners are bound by strict confidentiality agreements.
  • We may share information when required by law or regulatory authorities.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data by emailing[email protected].

5. Data Security

  • We implement industry-standard security practices including SSL encryption, secure servers, and access control to protect your data.
  • Despite our best efforts, no system is 100% secure. Users are encouraged to protect their credentials.

6. User Rights

As a user, you have the right to:

  • Access and review your personal data
  • Request correction of inaccurate or outdated data
  • Request deletion of your account and associated data
  • Withdraw consent where processing is based on consent
  • Raise complaints regarding misuse or breach of privacy

To exercise these rights, email us at [email protected].

7. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has shared personal information, please contact us for immediate removal.

8. Cookies and Tracking

We may use cookies and similar technologies to:

  • Analyze usage trends and improve user experience
  • Store preferences and login sessions

You may disable cookies in your browser/app settings, but some features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of any significant changes through the app or via registered email. Continued use of the service implies acceptance of the revised policy.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Jaipur, India.

11. Contact Information

For questions, complaints, or data-related requests, please contact: